Case Studies

Find the workflow story closest to your operation.

Browse real delivery references and buyer situations by workflow pain, industry, integration need, and governance risk. Each case routes toward the service path Levinci would scope first.

Proven Operations

Delivery references with scale, systems, and governance.

Reusable agent starting points for common business workflows, adapted to the buyer’s tools and controls.

End-to-End BPO Operations

A long-running BPO reference for support, QA, release, monitoring, reporting, and operational continuity.

What this case helps a buyer recognize.

A distributed operations model needed service desk, L2 support, QA/regression, SLA/OLA reporting, RCA, SOP/runbook, onboarding, and training across multiple years.

Signals

Workflow Pattern

Controls to Consider

Commerce Ecosystem Operations

A commerce operations reference where merchant, consumer, and delivery workflows had to coordinate at scale.

What this case helps a buyer recognize.

High-volume store ordering required coordination across customer ordering, merchant processing, delivery routing, customer data, and operational support.

Signals

Workflow Pattern

Controls to Consider

Digital Commerce

A digital commerce workflow reference around loyalty, ordering, customer data, and Vietnam market operations.

What this case helps a buyer recognize.

Commerce operations needed loyalty, ordering, delivery assignment, and customer data capture to work together across market workflows.

Signals

Workflow Pattern

Controls to Consider

ERP and Customer Dashboard

A custom ERP and dashboard reference for project progress, daily reports, site updates, resources, and BI signals.

What this case helps a buyer recognize.

Construction/project operations needed better visibility into daily progress, resources, tasks, and client-facing status.

Signals

Workflow Pattern

Controls to Consider

Workflow Pain

Common situations that can become an agent system.

Start here when the buyer recognizes the pain but does not yet know which service or agent fits.

Lead response is too slow

Qualify intent, prepare replies, update CRM, and give a human owner the next action before the opportunity cools down.

CRM + inbox
Human approval

Sales-to-delivery handoff breaks

Turn sales context into delivery summary, kickoff tasks, risk notes, and owner-specific follow-ups.

Handoff
Kickoff context

Support requests need triage

Classify tickets, draft responses, route exceptions, and preserve human review for sensitive cases.

Helpdesk
Escalation

Client onboarding is repetitive

Collect inputs, detect missing context, prepare documents, and create project tasks without losing control.

Forms + docs
Project tasks

Delivery status is unclear

Summarize project health, blockers, overdue items, and next actions from the tools the team already uses.

Project tools
Blockers

Leadership reporting is manual

Pull operational updates into concise weekly summaries with source context and review points.

Weekly reporting
Source context

Knowledge & Governance

When the case is about trust, knowledge, or operating control.

Use these cases when the buyer’s main issue is not only speed, but source control, policy, access, approval, or internal knowledge.

AiRight Portal: AI Knowledge and Workflow Hub

Internal AI workspace for asking questions on company policies, documents, and reports, with source citations, workflow automation, and controlled deployment options.
Knowledge hub
Source citations

AI usage is spreading without control

Map tools, owners, access, logs, approval points, escalation paths, and review cadence before AI usage becomes operational risk.
Controls
Approval model

Bring the workflow your team already feels.

Share the current pain, tools, volume, risk, and owner. Levinci will route it to the right service path and first build shape.