Vietnam has emerged as a rising star in the global Business Process Outsourcing (BPO) industry, offering cost-effective solutions, a skilled workforce, and a rapidly growing digital infrastructure. As more international businesses seek to optimize operations and reduce costs, Vietnam’s BPO sector has gained significant traction, providing high-quality services in customer support, IT outsourcing, data entry, and more. In this article, Levinci explores the top six BPO companies in Vietnam, highlighting their strengths, expertise, and contributions to the industry.
BPO Trends in Vietnam
The BPO (Outsourcing) trend is becoming more and more popular, and this is not by chance. In the context of the economic crisis, budgets are increasingly limited, forcing companies to apply measures to cut, consolidate departments, and reduce staff. These challenges pose many problems for the existence and development of businesses. Choosing to hire part-time workers or using the services of BPO companies in Vietnam has become an effective solution and is of interest and priority to many businesses.
Another reason is that due to the needs and capabilities of businesses, the Vietnamese Outsourcing market is growing. With a shortage of IT human resources, many companies have turned to outsourcing IT talent to perform tasks such as preparing big data and network security, with the goal of reducing costs and freeing up dependence on internal staff. In Vietnam, small businesses also prefer to outsource accounting when the tasks are not too complicated.
In addition to meeting work needs and reducing costs, cooperating with outsourcing companies in Vietnam also brings other benefits, which is the outstanding development of the organization. Today’s businesses have many requirements for managing human resources information, salary management and KPI performance on a technology platform. In this field, using software is a great choice to replace manual methods, and many businesses choose between “renting” and “buying” software depending on their needs and business strategies.
06 Famous BPO Companies in Vietnam
Levinci
Levinci is a prominent name in Vietnam’s Business Process Outsourcing (BPO) and IT solutions landscape, known for its innovative approach and high-quality service delivery. With a mission to help businesses streamline operations and enhance efficiency, Levinci provides scalable, cost-effective outsourcing solutions tailored to various industries, including finance, e-commerce, healthcare, and logistics.
At the core of Levinci’s BPO services are customer support, data processing, back-office management, finance & accounting outsourcing, and human resource solutions. Leveraging cutting-edge automation, artificial intelligence (AI), and cloud-based technologies, the company enhances operational workflows, reduces manual workload, and optimizes process efficiency.
With a team of highly skilled professionals, a customer-centric approach, and a commitment to innovation, Levinci continues to be a reliable outsourcing partner for businesses across industries like finance, healthcare, telecommunications, and e-commerce. By combining cutting-edge technology with deep industry expertise, Levinci empowers companies to scale efficiently, improve service quality, and maintain a competitive edge in the global market.
NashTech Vietnam
NashTech Vietnam stands out for its expertise in business process outsourcing, IT solutions, and digital transformation services. A subsidiary of Harvey Nash, a globally recognized technology and outsourcing firm, NashTech Vietnam has built a solid reputation for delivering high-quality, scalable, and cost-effective solutions to businesses worldwide.
NashTech has extensive experience in collaborating with a large number of projects in the high-tech field such as Blockchain, Artificial Intelligence – Machine Learning, Augmented Reality, RPA, Internet of Things, Big Data, and many other technologies.
NashTech has built a team of thousands of IT engineers with the ability to provide diverse software solutions thanks to many talent attraction policies. Currently, NashTech Vietnam is the leading BPO and technology company in Vietnam. Owning 2000 engineers and employees working in the field of developing and publishing digital content and online entertainment, community connection, software and utilities, payment gateway products.
QSoft Vietnam
Ranked among the top BPO companies in Vietnam, QSoft Vietnam has built a strong reputation as a trusted provider of business process outsourcing and IT services. Established in 2005, the company has consistently delivered high-quality outsourcing solutions to businesses worldwide, ranging from startups to multinational corporations. With a focus on operational efficiency, security, and technology-driven solutions, QSoft helps businesses streamline processes, reduce costs, and enhance productivity.
QSoft has built strong partnerships with many domestic and foreign enterprises, especially in the field of software outsourcing. With thousands of projects implemented, ranging from medium to large scale, QSoft not only masters strict requirements but also creates creative and effective solutions. Customer satisfaction and trust are proof of QSoft’s quality and class.
KMS Technology
Recognized as one of the top BPO companies in Vietnam, KMS Technology is a global software services provider specializing in business process outsourcing (BPO), IT solutions, and digital transformation. Founded in 2009, KMS has grown into a trusted partner for businesses worldwide, delivering high-quality, cost-effective outsourcing solutions with a focus on innovation and operational excellence.
With a team of qualified and fully skilled personnel, KMS Technology is actively contributing to the development of the software industry, especially in the field of Outsourcing. Focusing on modern technology trends is a strength that helps KMS Technology quickly adapt and respond quickly to the increasingly diverse needs of the market.
Mediastep Software
Mediastep Software is a rising star in Vietnam’s technology and business process outsourcing (BPO) industry. Known for its expertise in software development, digital solutions, and outsourcing services, Mediastep has gained recognition for delivering high-quality, cost-effective, and scalable solutions to businesses worldwide. The company focuses on helping enterprises streamline their operations, enhance digital presence, and improve customer engagement through innovative software and BPO services.
Entering the field of providing comprehensive marketing solutions for businesses, Medistep brings business solutions that help them better understand the market and target customer files. Providing specific strategies to reach customers, helping businesses increase coverage and enhance brand image value. Helping businesses allocate resources, optimize costs and promote sales effectively.
BPO.MP Joint Stock Company
BPO.MP Joint Stock Company is the first enterprise established under the Vietnam – Japan joint venture model, specializing in providing diverse BPO services including document digitization, data entry and processing, financial and accounting outsourcing, content writing, editing, translation, image processing, document labeling, and personnel introduction.
We operate mainly in the fields of software development abroad, BPO services, information technology services, and sales of H/W, S/W products. With the philosophy of “Successful cooperation, overcoming limits”, BPO.MP is proud to contribute to increasing work efficiency, reducing costs, improving technology and improving service quality for businesses.
BPO.MP is a leading partner in the BPO field in Vietnam, highly appreciated for the quality of service and professional style of the staff. With over 1,000 satisfied customers and a staff of up to 15,000 employees nationwide, BPO.MP is confident in bringing success to its partners.
Conclusion
Vietnam’s BPO industry is rapidly growing, with companies like NashTech, QSoft, KMS Technology, Mediastep Software, Levinci, and other top-tier providers leading the way. These companies offer high-quality, cost-effective outsourcing solutions, leveraging advanced technology, automation, and a highly skilled workforce to help businesses streamline operations, reduce costs, and enhance productivity.
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