Jollibee is a phenomenal success story because just only two small ice-cream parlors established in 1975, specializing in sales of hot foods and sandwiches, then it became the company with seven stores in 1978, specializing in sales of hamburgers. Then it becomes a corporation creating the revolution of fast foods in Philippines.
Currently, Jollibee has more than 900 stores in Philippines and nearly 300 stores in countries around the world such as US, Hong Kong, United Arab Emirates, Qatar, Brunei, China, and Vietnam.
During the boom time of food delivery service apps, the revenue Jollibee and of other Food and Beverage brands rely heavily on the third-party service providers which makes it difficult to innovate internal processes, and restricts companies to target revenue proactively.
Understanding the current situation, Levinci provides Jollibee with a solution for an internal order distribution system based on building an exclusive sales channel on the mobile platform. At the same time, through this Jollibee mobile application, we aim to keep JB customers updated with the latest loyalty marketing programs to increase the number of customers and profits as a result.
Technologies: Magento 2 as Core API, React Native, Reactjs
Jollibee Vietnam Food Service App integrates many features to help users order food online instantly and get updated with various attractive offers. Thanks to that, Jollibee Vietnam brand attracts more customers, manages customers, orders, and operates business efficiently.
Technologies
The application receives and processes the online order channels of Jollibee. Based on the distance and the delivery range, the system distributes the orders to stores according to the regulations.
The application allows the store to recognize and proactively process orders according to the prescribed standard process, leading to significantly reducing the manual workload of Call Center and Back Office departments.
Technologies
The application provides order information to the delivery staffs at the store, ensuring accurate deliveries in terms of order list, timeline and customers.
Technologies
The Jollibee Vietnam Food Service Website Platform integrates multiple features and synchronizes with the mobile application, allowing users to quickly order food online and receive various attractive offers.
Thanks to that, Jollibee Vietnam brand attracts more customers, manages customers, orders, and operates business efficiently.
Technologies
The web-based application allows the call center staff to quickly capture customer information as soon as a call comes in. The application integrates a number of CRM support functions to record information and ensure the customer service.
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